Substitutions & Refunds

Race Details

Substitutions & Refunds


Substitutions & Refunds
  1. Go to Entry Ninja.
  2. Log in using your email and password or type in your ID number and get sent a pin.
  3. Click on your name  – top right corner of the screen.
  4. in the dropdown menu select “My Entries.”
  5. Select “detail” for your Oxpecker entry – thins brings up an overview of your entry.
  6. In the members table, on the right you will see a substitute button.
  7. Clicking the substitute button will open the substitute member page.
  8. Enter the email of the person who is going to be receiving the Oxpecker entry.
  9. Save.
  10. You will be redirected back to your registrations overview page – note the message at the top of your screen: “Substitution added to change list. Please click ‘confirm changes’ in your changes overview.
  11. Click on the changes overview or scroll to the bottom of the page where you will see the “confirm changes” button.
  12. Once you are sure that the information is correct click “confirm changes”, if for some reason the information is NOT correct you can choose to “withdraw” the substitution.
  13. You will be redirected to the payment page where the substitution fee can be paid.
  14. If you have any questions please contact support@entryninja.com, alternatively you can use the live chat.
  15. For Refunds:
  16. Please note refunds will be made as per the following dates:
  17. 1 November – 31 December: 100% refund.
  18. 1 January – 31 January: 50% refund
  19. 1 February – 31 March: 25% refund
  20. From 1 April onwards, no refunds.